Your Rights To Return A Product
No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
Products Damaged at Delivery
A Hungerford Hill Operations Pty Ltd product is considered damaged if it shows to be broken or leaking when first taken from its packaging.
Please contact our customer service team at 02 4998 7666 promptly upon receipt of a damaged product. A customer service member will provisionally determine whether the product is damaged. This determination is at Hungerford Hill Operations Pty Ltd absolute discretion. Where a product is provisionally determined to be damaged we will arrange to replace the product.
Refunds will only be offered where a replacement product cannot be provided.
Where Hungerford Hill Operations Pty Ltd has provisionally determined that a product is damaged, return shipping will be arranged at the expense of Hungerford Hill Operations Pty Ltd.
If the product is deemed by our customer service team NOT to be damaged, Hungerford Hill Operations Pty Ltd may in its absolute discretion refuse to replace the product or offer you a refund for the product.
When a product is replaced, your replacement product becomes your property and the returned damaged product becomes our property.
When a refund is given, the returned damaged product becomes our property.
Product problems after delivery
If you find a defect arises with your product after delivery and a valid claim is accepted by our customer service team within 30 days of delivery, Hungerford Hill Operations Pty Ltd will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merits.
Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch.
We will make arrangements with you for the return of the product.
The delivery time for replacing the product will be the same as stated for the original product.
Replacement products are provided with the same warranty as the returned product.
When a Replacement Product is arranged
A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned damaged product.
Replacement products are provided with the same limited warranty as the damaged product.
When a Refund is arranged
Refunds include all shipping and associated costs for the damaged product. No refund will be given to you until Hungerford Hill Operations Pty Ltd has received the damaged product from you. Refunds will be issued to the credit card that you used to purchase the product.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.